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WhatsApp Order Status & Instant Tracking

WhatsApp Cloud API

Sends pre-approved order tracking template when customer sends keyword ORDER or tracking number.

Automation Name

Description

TRIGGER: Inbound WhatsApp Event

Entry Point

Select WhatsApp Trigger Type

Trigger Keywords (Comma separated)

CONDITIONS: Policy & Routing Filters

Filters

Field to Inspect

Operator

Enforce Meta 24-Hour Messaging Window ComplianceOnly execute during active Business Hours (9:00 AM - 6:00 PM EST)

ACTION: WhatsApp Response & CRM Step

Dispatch

Select Approved Template

Dynamic Variable Parameters:

{{1}} (Customer Name)

{{2}} (Order Number)

{{3}} (Carrier / Code)

Apply Contact Tag

Test automation logic against webhook payload

Simulated Incoming WhatsApp Message

WhatsApp Customer PreviewLive

Hello Rahul, Your order #9812 has been shipped via DHL Express. Track your delivery live with the link below.

PostPilot Verified Merchant

Track Shipment

Contact Support